1. Cancellation of Order

• You may request cancellation of an order before it has been shipped. To request a cancellation, please email us at [Insert Email] with your order number.

• If the order has already been shipped, cancellation may not be possible; in such cases the return/ refund provisions below apply.

2. Returns / Refunds

• We accept returns for items that are defective, damaged, or not as described.

• To qualify for a refund, you must contact us within [Insert number] days of receiving the product, provide your order number and details of the defect/damage, and ship the item back (at your cost or at our cost depending on the situation) in the original packaging, unused and in resale-condition.

• Once we receive and inspect the returned item, we will notify you whether your refund is approved or denied.

• If approved, we will initiate a refund to your original method of payment within [Insert number] business days.

3. Partial Refunds & Exceptions

Certain items may not be refundable (for example, downloadable software/products, perishable goods, customized items) unless defective/damaged.
Shipping costs (original and return) may not be refundable unless the return is due to our error.

4. Late or Missing Refunds

If you haven’t received a refund within the specified timeframe, first check your bank account or the payment provider. Then contact us at [Insert Email] if you still haven’t received it.

5. Exchange Policy

If you need to exchange a product for the same item (due to defect/damage), send us an email at [Insert Email] with your request. We will guide you on next steps.